As a rule, keep your macOS and your Granola up to date, because we’re finding and fixing bugs all the time.

Problem: Transcription won’t start

If Granola quickly switches from “dancing bars” to a spinning wheel, and no transcript appears in the transcript window, this usually means that Granola can’t connect to our transcription API.

Common causes and potential fixes:

  • For some users, Granola cannot resolve the domain name for our transcription API. Try using 8.8.8.8 as your DNS server.

  • For some users, Granola cannot establish a TLS connection to our APIs. Things we have seen that work:

    • turn off your VPN
    • remove untrusted certificates from Keychain
    • Whitelist the following domains:
      • api.granola.ai and all subdomains, including stream.api.granola.ai
      • *.lambda-url.us-east-1.on.aws
      • api.deepgram.com, our transcription API provider
  • For some users, some connections are dropped or time out. Try adjusting or removing your firewall.

Problem: Notes won’t enhance

If Granola is stuck on “enhancing notes”, it usually means that Granola can’t connect to our “enhance notes” API.

Common causes and potential fixes:

  • For some users, Granola cannot resolve the domain name for our transcription API. Try using 8.8.8.8 as your DNS server.

  • For some users, Granola cannot establish a [TLS](https://en.wikipedia.org/wiki/Transport_Layer_Security connection to our APIs. Things we have seen that work:

    • turn off your VPN
    • remove untrusted certificates from Keychain
    • Whitelist the following domains:
      • api.granola.ai and all subdomains, including stream.api.granola.ai
      • *.lambda-url.us-east-1.on.aws
      • api.deepgram.com, our transcription API provider
  • For some users, some connections are dropped or time out. Try adjusting or removing your firewall.

Problem: I can’t see my calendar events

If Granola is not keeping your calendar up to date, it usually means that Granola can’t connect to our calendar API.

Common causes and potential fixes:

  • For some users, Granola cannot resolve the domain name for our transcription API. Try using 8.8.8.8 as your DNS server.

  • For some users, Granola cannot establish a TLS connection to our APIs. Things we have seen that work:

    • turn off your VPN
    • remove untrusted certificates from Keychain
    • Whitelist the following domains:
      • api.granola.ai and all subdomains, including stream.api.granola.ai
      • *.lambda-url.us-east-1.on.aws
      • api.deepgram.com, our transcription API provider
  • For some users, some connections are dropped or time out. Try adjusting or removing your firewall.

Problem: When I have Granola open, it slows typing into other applications

If you’re on macOS 15.1, try updating to 15.2 or above.

Problem: When I have Granola open, Zoom or other meeting platforms lag

Try updating to macOS 15.2 or above.